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Emotional IntelligenceEmotional intelligence is a specific set of skills to interact with the world, taking into account feelings, and encompassing skills such as impulse control, self-awareness, motivation, enthusiasm, perseverance, empathy, mental agility, etc.
Intelligence is a Latin word linked to the ability to choose among the different options to reach the solution of a problem. There are different types of intelligence, according to the skills that are handled. Intelligence is always related to the ability to grasp, understand and interpret information to use in the solution of something.
The term "Emotional Intelligence" was used by psychologist Daniel Coleman as the ability to recognize one's own feelings and those of others, and the ability to handle these. If we analyze the transcendence of our emotions in our daily life, we understand how these influence our lives, this is what emotional intelligence refers to, which is key to achieving success and happiness.
Self-knowledge and Emotional Intelligence
Self-knowledge is to recognize and understand our own feelings and emotions and how they affect us, for this reason our state of mind can affect our behavior, influence our abilities and decisions. It is very important to know yourself, only in this way is emotional self-control possible, which helps us to reflect on what we feel and control our thoughts, feelings and emotions.
It is about focusing on emotions, to reach our goals and objectives, to have the motivation and to stay focused on the goals instead of the problems. It is self-motivation that allows you to be optimistic and have initiative, to work with enthusiasm and react favorably to unforeseen situations. In the same way, a good self-motivation helps us to deal with frustration.
Empathy helps us to understand the feelings and reactions of others, which is essential to maintain good interpersonal relationships, and to know how to correctly interpret the signals that others express unconsciously, such as gestures. Empathy helps us create close and lasting links with the people we love, and identify with them.
A good relationship with others strengthens social and affective bonds, that is why emotional intelligence brings us personal happiness and also a very good work environment. Knowing how to properly treat our fellowmen and communicate openly and sincerely, but with the appropriate diplomacy is part of these skills. Emotional Intelligence is a key to the success of businesses and companies and to keep customers satisfied.