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Cosmética Natural

Shipping & Returns

If for any reason you are not pleased with your order, you can return the unwanted product within the following 7 working days of the delivery date marked on the order. (According to art. 44 of the Spanish Law No. 7/1996, 15th January relating to the retail trade and modified by Law No. 47/2002 on 19th December).*

Simply send back the product in perfect condition and in its original packaging, including all guarantees, labels and instructions of use. If you want to exchange your product, we will pay the shipping costs for the new order.

It is very important that returned product/s are posted in suitable wrapping to prevent damage. If a product does not arrive at our warehouse in its perfect state, due to inappropriate wrapping, the exchange/refund will not be accepted.
Returned DVDs or videos will not be accepted if they are not in their original wrapping.

Once the returned goods have been received at our warehouse and have their condition has been checked, will accept the return and will proceed to process the corresponding exchange or refund, according to the form of payment used to place the order:

a. If you paid for your order by credit card, the refund will be returned to the same credit card account.

b. If you paid for you order by bank transfer, you will be asked to provide us with a bank account number so that we can process the refund.

Note: The amount will be refunded to your account within a period of 20 days, which will be calculated from the date the returned goods were received at our warehouse. Bear in mind that if you paid by credit card, the refund will probably not be shown on your bank invoice until it is updated, the following month.

Should the customer receive a damaged product or an erroneous order, all shipping costs will be paid by

If you would like to place an exchange or refund, please send an E-mail to or telephone us at (34) 918913428 .

Bear in mind that will not accept returns with unpaid postage. Before sending back a product, please contact our Customer Service department.

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